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SERVICES / SOLUTIONS:

Communications

MOBILE & IOT / CONNECTED WORKFORCE / CUSTOMER EXPERIENCE /


An organization’s digital transformation strategy has to place its customers, employees, and devices at the forefront of priorities.  Sales and Customer Experience (CX) technologies are increasing revenue & retention.  A connected and collaborative workforce is the “new normal” in a remote world.  Putting IoT into play demands clear communications between devices.  

 

 

Mobile & IOT

As of 2018, there were more mobile device connections than people on planet earth.  There is no doubt the need to connect devices or “things” will continue to drive exponential growth in mobility.

If your organization is responsible for over 250 devices leverage my independent product specialist, professionals, partners, and providers who have multiple options delivering….

  • Device Procurement of handsets, tablets/iPads, M2M, IoT, and accessories
  • Plan Enrollment & Optimization with AT&T, Verizon & T-Mobile
  • Mobility Device Management (MDM) or Mobile Device Security
  • Unified Endpoint Management (UEM)
  • Managed Mobility Services Solution (MSS)
  • Expense Management
    Audit – Cost Reduction
    Rate Plan Optimization
  • Fleet/Vehicle/Employee Management
  • IoT Management Platforms
    Temperature and Humidity Monitoring
    Motion Detection
    Voltage Meter
    Soil Moisture Monitoring
    Energy Monitoring
    Life and Healthcare
    Asset & Inventory Management

 

Connected Workforce

Some estimate that over 80% of the global workforce is without a desk/office.  Unify your organization’s communications globally on a flexible platform that includes enterprise phone & video services that allow employees to connect and collaborate.

 

  • UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS)
  • Physical Phones, Softphones or Mobile App
  • VIDEO & Web Conferencing
  • Chat Messaging
  • Text SMS 

 

Easily Integrate with essential platforms and apps that you use today, like Microsoft Teams, Zoom, Google GSuite, o365, Outlook, Salesforce, NetSuite, QuickBooks, Zendesk, WebEX, MS Dynamics, SugarCRM, Zoho, Hubspot, and more… 

 

Sales & Customer Experience(CX)

Upgrade or migrate to a Cloud-based Contact Center platform that will breed excellence with your sales and support groups.  No longer are these solutions an IT-based cost center to build and support.  Quickly design, build, and deploy across the globe.  Achieve functionality with 50 users or less, for what used to only be available to organizations with more than 1000 agents.

  • CONTACT CENTER AS A SERVICE (CCaaS)
  • (ACD)Automatic Call Distribution
  • (IVR) Interactive Voice Response
  • Outbound Dialers
  • Omnichannel – voice/callbacks, chat, email, text, and social media
  • Performance Management
  • Workforce Management (WFM) from Calabrio, CSI, Loxysoft, Nice Teleiopti, Verint, or a proprietary tool.
  • Quality Management
  • Analytics and Reporting

 

CRM INTEGRATIONS with Salesforce, Zendesk, ServiceNow, Netsuite, Oracle, SpiceCSM, Microsoft Dynamics, Zoho, and others.
Built on proprietary infrastructure or leaders like AWS, Broadsoft, Cisco, Azure, Twilio, Zultys.